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- 30/11/2019 - Greater Anglia frontline staff become the first to receive accessibility awareness training
- 30/11/2019 - Office staff to assist at Greater Anglia stations when busy periods see frontline staff overwhelmed
- 30/11/2018 - Greater Anglia puts Land Sheriffs on its trains and at stations
- 09/11/2005 - Work commences on 'one' staff training 'Customer Service Academy' in East London
- 04/04/2005 - Official opening of training academy for Rail Tech staff
- 25/07/2002 - Cotswold Rail looks to recruit loco fitters for a site in Norwich
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