Updating train passengers
- Published Fri 10 of Jun, 2016 20:56 BST - (4163 Reads)The worst passenger experience is surely when there is a complete lack of information and they have no idea what is happening. This is a frequent complaint that Railfuture hears from passengers and passes on to train operator management. It is pleasing when operators such as Eurostar, which has faced lots of criticism in the past (including from Railfuture), seems to be rectifying its failings - and it is not alone. The graphic above shows how Eurostar made good use of Twitter to inform passengers of severe delays to a service and the options available but was it at the expense of face-to-face communications?