Railfuture campaigns for satisfied passengers!
The rail industry must focus on delivering the best journey experience for all travellers. Rail services must be more welcoming, frequent, reliable, convenient, clean, comfortable, safe and above all reasonably priced.
Good customer service costs nothing, but needs well motivated staff.
Satisfied passengers will travel by rail again, increasing rail revenue, reducing the cost of the railways to the taxpayer and so enabling cheaper fares. Get it right and the rail industry will contribute to economic growth.
The rail strikes this week are bad for everyone. Some trains ran, including on Island Line where rail staff voted against a strike.
Neil Middleton, a Railfuture Director takes a look at expected Station Ticket Office closures and wonders if, looked at through wider viewpoints such as timing (vs fare simplification), inclusivity, attracting new passengers to rail they are necessarily a wise move. Pic: This is Money.
Railfuture’s message is USE IT OR LOSE IT! Our online guide for rail passengers is at Rail user help.
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