Where there is no ticket machine or station staff selling tickets passengers should be able to buy any ticket or group of tickets they require from on-board staff. Railfuture believes it is unacceptable for a passenger to regularly have to queue up at their destination to buy a ticket a ticket, yet it happens all too often. Photo: Phil Smart

Since November 2015 Eurostar has been operating its new 320km/h 'e320' trains (left), initially only on the London-Paris route before being rolled out onto the Brussels service as well. They were purchased to allow Eurostar to operate new services including to Amsterdam. Passengers should notice an improvement in the on-board experience compared to the old Class 373 TMST (“transmanche super train”) trains (right) dating back to 1994.

Rail users may feel that London gets the majority of the investment and other parts of Britain are poorly served but some of the most passenger-focused stations are far from London. Carlisle station, on the West Coast Main Line, sets an example that other parts of the country should follow, particularly when it comes to providing adequate seating (including cushioned seats on platforms – a rare sight) and canopies to the end of a platform.

The vast majority of rail tickets sold in Britain are singles, returns and seasons. Few passengers are aware of ranger (single day) and rover (multiple days, either contiguous or X out of Y days) tickets that allow unlimited travel within a geographic area, or the entire British network in the case of the All-Line Rover. They can be good value for money and are often an ideal way to get to know a region. Felixstowe is one of five East Anglian seaside towns that can be visited with an Anglia Plus Day Ranger. The others are Great Yarmouth, Lowestoft, Cromer and Sheringham. This view of Felixstowe seafront is just ten minutes’ walk from the platform at Felixstowe station.

A capacity boost was provided for hard-pressed Southern commuters on 25 July 2016 when the first 10-car train ran on the Uckfield line. Network Rail has been performing a series of enhancemrnts on the route including platform extensions. Edenbridge Town, for example, has an extended platform, new passenger shelters and customer information screens (photo above by Roger Blake).

In 2016 there have been a series of strikes on Govia Thameslink Railway (which uses the Thameslink, Gatwick Express and Southern brands) because of a dispute about how on-board staff can be best utilised – see BBC tweet above. ScotRail trains have also been disrupted and, unless a network-wide agreement is reached or their franchise with the government is amended, Northern services will be in the future as well. Passengers are unclear why the disputes have arisen and what the issues are.