"We've been pushing for improvements in the compensation scheme, so this is great news. The train operating companies themselves can claim compensation from Network Rail if their train is delayed by just five minutes, so it's good that we're getting closer to a similar deal for passengers."
"It's important that passengers across the rail network in Britain have consistency, so we're urging the Welsh and Scottish governments to follow suit, and we want to see the scheme rolled out across all franchises as soon as is reasonably possible."
Notes to editors:
This will initially apply only to Govia Thameslink Railway (Southern, Thameslink, Gatwick Express and Great Northern) and will be introduced as soon as it can be set-up. It will apply to all DfT franchises yet to be awarded - the next ones due are South Western, South Eastern and West Midlands.
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