Railfuture's Passenger Group deals with issues on the passenger rail network. It aims to build strong links with Train Operating Companies (TOCs), Department for Transport (DfT), Rail Delivery Group (formerly ATOC), Office of Rail and Road (ORR), Transport Focus (TF), Rolling Stock Leasing Companies (RoSCo), local authorities and other rail industry partners.
The aim is to identify and publicise good practice in the rail industry and identify the top issues that affect the full range of rail passengers. Encouraging more support for rail, and the retention, improvement and growth of services for users and to encourage non-users to switch to rail.
- Fares and ticketing
- Disruption management
- Service Quality
Allison Cosgrove - Head - allison.cosgrove at railfuturescotland.org.uk
Nick Lewis - Secretary - nick.lewis at railfuture.org.uk
Don Peacock - Treasurer - don.peacock at railfuture.org.uk
Light Rail - Ian Brown CBE FCILT - ian.brown at railfuture.org.uk
Heritage Liaison - Chris Austin OBE FCILT - christopher.austin at railfuture.org.uk
Bus Users UK Liaison - H. Trevor Jones - htjones.raildev at gmail.com
Rolling Stock Design Requirements Panel - vacant
Open Access operators - vacant
Restricted Access issues -
Railfuture representative at European Passengers' Federation - Dennis Fancett - chair at senrug.co.uk
Next meeting: 23 March 2019, in Peterborough. Most recent meeting: 20 October 2018.
You can also follow the Passenger Group on Twitter @RailfuturePsngr
Franchise (TOC) Name Nation/Branch Email Chiltern Railways John Elvin Thames Valley john.elvin at railfuture.org.uk Cross Country Steve Wright West Midlands steve.wright at railfuture.org.uk Crossrail (TfL Rail) vacancy London & SE londonandsoutheast at railfuture.org.uk East Coast (LNER) Allison Cosgrove Scotland allison.cosgrove at railfuturescotland.org.uk East Midlands (EMT) Roger Bacon East Midlands roger.bacon at railfuture.org.uk Essex Thameside (c2c) Peter Woodrow London & SE pwoodrow at john-lewis.com Greater Anglia Chris Burton East Anglia chris.burton at railfuture.org.uk Greater Western (GWR) Nigel Bray Severnside nigel.bray2 at railfuture.org.uk Heathrow Express Nigel Bray Severnside nigel.bray2 at railfuture.org.uk Integrated Kent (Southeastern) Chris Fribbins London & SE chris.fribbins at railfuture.org.uk London Overground (ARL) Roger Blake London & SE roger.blake at railfuture.org.uk London Underground vacancy London & SE londonandsoutheast at railfuture.org.uk Merseyrail T.Bishop/M.Breslin North West northwest at railfuture.org.uk Northern Chris Hyomes Yorkshire chris.hyomes at railfuture.org.uk Scotland (ScotRail) Roddy McDougall Scotland ftel at btinternet.com South West (South Western Railway) David Brace Wessex david.brace at railfuture.org.uk Thameslink/Southern/Great Northern Keith Dyall London & SE londonandsoutheast at railfuture.org.uk (Govia Thameslink Railway) TransPennine Express Andrew Dyson Yorkshire andrew.dyson at railfuture.org.uk Wales & Borders (Transport for Wales) Rowland Pittard Wales rowland.pittard at railfuturewales.org.uk West Coast (Virgin) T.Bishop/M. Breslin North West northwest at railfuture.org.uk West Midlands (WMT) William Whiting West Midlands william.whiting at railfuture.org.uk Eurostar Jerry Alderson East Anglia jerry.alderson at railfuture.org.uk
Across the UK there are Railfuture TOC liaisons and together with branches, there was a ‘call for evidence’ to rail passengers and the rail industry with an online survey on the Railfuture web site. A final report has been produced based on the responses, and issues raised during the Christmas 2014 planned works, looking at the reasons for disruption and how it is handled. This raises a number of questions for the rail industry and has been widely distributed around the industry.
View or download a PDF version of the final Disruption Report.