Railfuture's Passenger Group deals with issues on the passenger rail network. It aims to build strong links with Train Operating Companies (TOCs), Department for Transport (DfT), Rail Delivery Group (formerly ATOC), Office of Rail and Road (ORR), Transport Focus (TF), Rolling Stock Leasing Companies (RoSCo), local authorities and other rail industry partners.
The aim is to identify and publicise good practice in the rail industry and identify the top issues that affect the full range of rail passengers. Encouraging more support for rail, and the retention, improvement and growth of services for users and to encourage non-users to switch to rail.
- Fares and ticketing
- Disruption management
- Service Quality
Allison Cosgrove - Head - allison.cosgrove at railfuturescotland.org.uk
Howard Thomas - Deputy Head - howard.thomas at railfuture.org.uk
Nick Lewis - Secretary - nick.lewis at railfuture.org.uk
H. Trevor Jones - Assistant Secretary - htrevor.jones at railfuture.org.uk
Don Peacock - Treasurer - don.peacock at railfuture.org.uk
Rolling Stock Requirements Panel - Norman Bradbury
Light Rail - Norman Bradbury
Open Access operators
Heritage Liaison - Chris Austin OBE
Restricted Access issues
Cycling - Chris Hyomes
Bus Users UK Liaison - H. Trevor Jones
Railfuture representative at European Passengers' Federation - Chris Irwin
Franchise (TOC) Name Nation/Branch Email
Wales (Arriva Trains Wales) Rowland Pittard Wales rowland.pittard at railfuturewales.org.uk Scotland (ScotRail) Roddy McDougall Scotland ftel at btinternet.com Eurostar Jerry Alderson London & SE jerry.alderson at railfuture.org.uk Chiltern Railways John Elvin Thames Valley john.elvin at railfuture.org.uk CrossCountry Steve Wright West Midlands steve.wright at railfuture.org.uk East Coast (Virgin) Allison Cosgrove Scotland allison.cosgrove at railfuturescotland.org.uk East Midlands Roger Bacon East Midlands roger.bacon at railfuture.org.uk Essex Thameside (c2c) vacancy London & SE londonandsoutheast at railfuture.org.uk Western (Great Western Railway) Nigel Bray Severnside nigel.bray2 at railfuture.org.uk TransPennine Express Nina Smith Yorkshire nina.smith at railfuture.org.uk Greater Anglia Chris Burton East Anglia chris.burton at railfuture.org.uk Heathrow Express/Connect vacancy London & SE londonandsoutheast at railfuture.org.uk West Midlands Trains William Whiting West Midlands william.whiting at railfuture.org.uk London Overground (ARL) Roger Blake London & SE roger.blake at railfuture.org.uk Merseyrail Trevor Bishop/ North West northwest at railfuture.org.uk Michael Breslin Northern Chris Hyomes Yorkshire chris.hyomes at railfuture.org.uk Integrated Kent (Southeastern) Chris Fribbins London & SE chris.fribbins at railfuture.org.uk South West (South Western Railway) David Brace Wessex david.brace at railfuture.org.uk Thameslink/Southern/Great Northern Keith Dyall London & SE keith.dyall at railfuture.org.uk (Govia Thameslink Railway) West Coast (Virgin) Trevor Bishop/ North West northwest at railfuture.org.uk Michael Breslin
Across the UK there are Railfuture TOC liaisons and together with branches, there was a ‘call for evidence’ to rail passengers and the rail industry with an online survey on the Railfuture web site. A final report has been produced based on the responses, and issues raised during the Christmas 2014 planned works, looking at the reasons for disruption and how it is handled. This raises a number of questions for the rail industry and has been widely distributed around the industry.
View or download a PDF version of the final Disruption Report.