Missed connection

Advance tickets are valid only for a specific train. However if you miss the train because the connecting train on which you started your journey was late, then the train operator will accept your ticket on the next available train. The operator should cover you even if you are using split tickets, provided that you allowed the minimum connection time at the split point and that you travel on a train run by the same operator, not just the next train. Note that this does not apply if the delayed first leg of your journey was by tube.

If you travel on the wrong train with an advance ticket for any other reason you are liable to pay the fare that would have had to pay if you had bought a ticket at the station immediately before starting the journey – including a railcard discount if you had bought the advance ticket with one.  

When things go wrong | Changing your mind | Ticket machine not working | Ticket lost stolen or damaged | Reserved seat not available | Cancelled or missed connection with last train | Alternative routes in the event of delay | Delay repay | Penalty fares | Making a complaint

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