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Ticket lost stolen or damaged

It is your responsibility to keep your ticket safe.  If it is stolen or you lose it, then the train operator does not have to let you travel – you will have to buy another ticket.  If the ticket is damaged a ticket office will replace it provided you are genuine – a £10 administration fee may be charged. 

If you lose a Smartcard you should be able to get a replacement provided that you had registered it.




When things go wrong | Changing your mind | Ticket machine not working | Reserved seat not available | Missed connection | Cancelled or missed connection with last train | Alternative routes in the event of delay | Delay repay | Penalty fares | Making a complaint

Rail User Express Rail Action