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Reserved seat not available

If the seat you have reserved is occupied by another passenger who refuses to move, then call the conductor or guard for help.  If you cannot find the conductor or guard (possibly because the train is so crowded that you cannot move through it) and there are no other seats you have grounds to complain to the customer services department of the train operator and ask for compensation.  Details of how to complain will be on the train operator’s website.  The same applies if the train is short-formed and the coach containing your reserved seat is missing.

Incidentally note that on Cross-Country Trains, the seat in which you are travelling can be reserved from underneath you if you do not have a reservation and someone buys a ticket and reserves a seat from a station part-way along the train’s journey.




When things go wrong | Changing your mind | Ticket machine not working | Ticket lost stolen or damaged | Missed connection | Cancelled or missed connection with last train | Alternative routes in the event of delay | Delay repay | Penalty fares | Making a complaint

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