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Cancelled or missed connection with last train

If you have a valid ticket but the last train of the night is cancelled, or you miss it because you are on a connecting train which is delayed, the train operator has a responsibility to get you home.  Ask whoever is on duty at the station (use the help point or phone the train operator if the station is unmanned), or the conductor/guard of your delayed connecting train, to arrange alternative transport, ie a taxi, to get you home.  If there are no staff at all, keep receipts and record with precise times what happened, take photos of the customer information screen if you have a camera, then complain to the operator of the delayed or cancelled train seeking compensation - see Making a complaint




When things go wrong | Changing your mind | Ticket machine not working | Ticket lost stolen or damaged | Reserved seat not available | Missed connection | Alternative routes in the event of delay | Delay repay | Penalty fares | Making a complaint

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