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Alternative routes in the event of delay

If trains are delayed, the operator will try to give information about which trains are running and maybe how long the delay will be – although information on the length of delay tends to be unreliable. But because the railway forms a network, in the event of a delay there will often be an alternative route – which the operator may not think to announce.  For example if the West Coast Main Line between London and Birmingham is blocked, there is the alternative Chiltern route from Marylebone.   It may take longer than your normal route, but be quicker than waiting for the delay on your normal route to be resolved.  If your ticket is marked ‘Any Permitted Route’ then it may well be valid by the alternative route.  If the delay is sufficiently major, the train operator will declare ‘CSL2 conditions' (Customer Service Level 2); this indicates a 'catastrophic event’ which means that all the other operators have to help, so that any restrictions on your ticket no longer apply and you can travel by any reasonable route. Ask staff on duty what alternatives are available and whether other companies are accepting tickets.




When things go wrong | Changing your mind | Ticket machine not working | Ticket lost stolen or damaged | Reserved seat not available | Missed connection | Cancelled or missed connection with last train | Delay repay | Penalty fares | Making a complaint

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